Customs services
Overview
Every customs formality, one team
We are independent customs experts in the UK and Ireland, backed by 30 years' experience in customs compliance.
Our focus is on accurate declarations, timely processing and proactive communication, with access to a global network of customs brokers for support worldwide.
- Import customs clearanceFull import clearance at any port in the UK and Ireland, including inventory-linked and Ro-Ro movements.
- Export customs clearanceDocumentation, routing and carrier coordination for exports from any UK or Irish port.
- Customs auditA review of your declarations and data to find HS code, valuation and origin errors before they cost you.
- T1 transitsT1 declarations opened at departure and closed at destination through NCTS for non-EU goods.
- Worldwide customs clearanceEnd-to-end compliance through partner brokers in more than 50 countries on the AEB platform.
- TRACES & IPAFFS entriesNotifications and supporting documents prepared and submitted for food consignments entering the UK and Ireland.
Import customs clearance
We provide full import customs clearance at any port in the UK and Ireland, supported by a team experienced in both inventory-linked and Ro-Ro movements.
Our focus is on accurate declarations, timely processing and proactive communication to keep your supply chain moving.
Who it's for
Importers bringing goods into the UK or Ireland, and the hauliers and freight forwarders moving them.
What it achieves
Accurate declarations and timely processing, so your shipments pass customs without delay.
What we handle
- Import declarations at any port in the UK and Ireland
- Inventory-linked and Ro-Ro movements
- Customs value, duty and import VAT, using the Incoterm and named place on your invoice
- Confirming the documents your goods need, including any health, SPS or origin paperwork
- Proactive updates until your goods are released
Export customs clearance
We handle export customs clearance for shipments from any port in the UK and Ireland, with strong expertise in inventory-based and Ro-Ro movements.
Our team manages documentation, routing and carrier coordination to minimise delays and keep your export operations compliant and efficient.
Who it's for
Exporters shipping from any port in the UK and Ireland.
What it achieves
Fewer delays and export operations that stay compliant and efficient.
What we handle
- Export declarations from any UK or Irish port
- Inventory-based and Ro-Ro movements
- Documentation, routing and carrier coordination
- Export formalities in line with your agreed Incoterm (under most terms, the seller completes export clearance)
Customs audit
Our dedicated compliance team delivers focused customs audits to help your business stay compliant and reduce risk.
We review your import and export processes, declarations and supporting data to identify issues such as mis-declared HS codes, incorrect valuations, origin claims and other errors that could trigger penalties or delays.
Who it's for
Businesses that import or export regularly and want to reduce compliance risk.
What it achieves
Errors found and fixed before they trigger penalties or delays.
What we handle
- A review of your import and export processes
- Checks on declarations and supporting data
- Identifying mis-declared HS codes, incorrect valuations and origin claims
- Commodity code reviews through our trusted classification partner
- Binding Tariff Information (BTI) applications to HMRC or Revenue where you need a legally binding ruling
T1 transits
Using the NCTS, we arrange and manage T1 transit documents for non-EU goods moving through the UK, Ireland and the EU, keeping your consignments compliant while in transit.
Our team opens T1 declarations at departure and closes them at destination.
Who it's for
Hauliers, freight forwarders and traders moving non-EU goods through the UK, Ireland and the EU.
What it achieves
Transit movements that stay compliant from departure to destination.
What we handle
- T1 transit documents arranged and managed through the NCTS
- T1 declarations opened at departure
- T1 declarations closed at destination
- Keeping consignments compliant while in transit
Worldwide customs clearance
We are part of a global network of trusted customs brokers, with access to partners in more than 50 countries through the AEB platform.
This means we can arrange end-to-end customs compliance for your shipments, wherever your goods are moving.
Who it's for
Businesses whose goods move beyond the UK and Ireland.
What it achieves
One point of contact for customs compliance across your international supply chain.
What we handle
- Access to trusted partner brokers in more than 50 countries
- Coordination through the AEB platform
- End-to-end customs compliance, wherever your goods are moving
TRACES & IPAFFS entries
As food customs experts, we prepare and submit entries through both the UK IPAFFS and EU TRACES NT systems.
Our experienced team helps ensure the correct notifications and supporting documentation are completed accurately and on time for food consignments entering the UK and Ireland.
Who it's for
Importers of food, products of animal origin, fish and regulated plant products into the UK and Ireland.
What it achieves
Notifications that match the health certificate, the load and the customs declaration, avoiding holds and late fees.
What we handle
- IPAFFS pre-notifications and CHEDs for Great Britain
- TRACES NT entries and CHEDs for Ireland
- Supporting documents completed accurately and on time
- Linking CATCH entries for wild-caught fish
- Coordinating checks at the Border Control Post with Port Health and the HSE
How it works
From first enquiry to cleared goods
Step 1: Tell us about the shipment
Send us the commodity, origin, destination and route using the enquiry form or by phone.
Step 2: We confirm the documents
We set out the exact document set your goods need, including any health, SPS or origin paperwork.
Step 3: We prepare and submit
Declarations, pre-notifications and transit documents are lodged accurately and on time.
Step 4: We keep you updated
Proactive communication with you, your haulier and the authorities until the goods are released.
Before your goods move
Key things to settle before a shipment
Agree the Incoterm and named place
The delivery term decides who handles export and import clearance, and it affects the customs value declared. “DAP Dublin Port” is clearer than “DAP Ireland”.
Incoterms guideConfirm the commodity code
The HS code sets the duty rate and any controls. It depends on the product’s nature, composition, function and packaging, so a professional review is worthwhile.
Commodity code FAQKnow who is importer and exporter of record
Establish who holds the EORI and VAT registrations, who appoints the customs broker, and who pays duty, import VAT and inspection fees.
Choosing the right IncotermChoose direct or indirect representation
Under direct representation you stay legally responsible for the declaration. Under indirect representation we share joint liability with you.
Representation FAQPrepare the core documents
At minimum a commercial invoice, packing list and transport document, plus any licences, certificates of origin or health and SPS documents your goods need.
Documents FAQCheck for extra regulatory controls
Food, plants and fish face SPS controls. Some goods are also affected by CBAM (steel, aluminium, cement, fertilisers, hydrogen) or the EUDR.
Customs Insights
Who we work with
Services shaped around your sector
- Food and beveragesDairy, meat, fresh produce and processed foods cleared quickly and compliantly.
- Freight partnersTimely declarations for hauliers and forwarders working to port cut-offs.
- Chemicals and gasesHazardous and non-hazardous products moving daily between the UK and Ireland.
- ManufacturingConsistent, repeatable customs processes for manufactured and retail goods.
- ConstructionDeclarations aligned to project timelines for materials, machinery and project cargo.
- VehiclesVehicle imports and high-volume car parts, with accurate classification and valuation.
Related
Moving food? It's our core business
Over half of our business is food and POAO clearance, from health certificates and CHEDs to Border Control Post checks.
Moving goods into or out of the UK or Ireland?
Tell us about the shipment and we'll set out what it needs.